Across the last two companies I have worked for the past 20 years, I have taken about 10 email etiquette courses and refreshers. There are loads of rules about whether or not to send, who to include, what to say and how to say it, and when to just step away from the computer and make human contact. Now we have a flow chart that will help any home or business user make that decision. And not surprisingly for anyone who has taken one of these corporate email classes ... in most cases the answer is 'NO'! Here is the full chart to help you make that decision
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